PTC THOMAS KILMANN CONFLICT RESOLUTION

Service Description

The Thomas-Kilmann Conflict Mode Instrument (TKI) was developed in 1974 by Kenneth W. Thomas and Ralph H. Kilmann. Both scholars aimed to create a practical tool to help individuals and organizations assess and manage conflict. Kenneth Thomas, a psychologist, and Ralph Kilmann, a management theorist, collaborated at the University of Pittsburgh to design this model, drawing on previous research on conflict styles. Their goal was to simplify complex psychological theories into a usable framework. The TKI is grounded in Robert Blake and Jane Mouton’s managerial grid, which analyzed leadership behavior. The TKI identifies five conflict-handling modes—Competing, Collaborating, Compromising, Avoiding, and Accommodating—based on two dimensions: assertiveness and cooperativeness. These modes help individuals understand their tendencies when handling conflict and recognize that no one style is superior in all situations. Thomas and Kilmann’s model was groundbreaking because it emphasized flexibility and adaptability, offering insights into the best approach depending on context. The TKI has since become widely used in business, education, and organizational development for conflict management training. Over the decades, the model has evolved through updated research and applications across different sectors, though its core principles remain unchanged. TEST DETAILS Questions – 100 TIME 30 to 45 Minutes DEGREE OF DIFFICULTY 5 Point Likert Scale - LOW REPORTS Online, web enabled and automated reports. Validated by Test Administrators. Demographic data and norm table based on specific factors identified. For example, Region, Age Bands, Ethnicity, Function, Hierarchical Levels, Gender etc. Report provides for averages, deviation and minimum - maximum scores. FEATURES This tool is customized for team development in corporate organizations for; Conflict Resolution Styles Team Working – Organizations, Departments, Projects, Groups etc. Team Building Conflict Management Restructuring Confrontation Meetings Team Collaboration Competencies Performance Management Team Adaptability MEASURES Avoiding, Accommodating, Compromising, Competing, Collaborating Assertiveness (the extent to which you try to satisfy your own concerns) Cooperativeness (the extent to which you try to satisfy the concerns of others)